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Director of Technology & Communications

Location: Hackensack, NJ
Compensation: TBD | Full-Time


Who is Bergen's Promise?

Bergen's Promise is the Care Management Organization (CMO) of Bergen County as part of the New Jersey Children's System of Care. We are a rapidly growing, mission driven, non-profit social service agency. We are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Bergen's Promise serves youth up to age 21 and their families. The youth we serve are experiencing serious behavioral, emotional, mental health, substance use challenges and/or developmental disabilities.

Our Wraparound Model of Care leverages the Child and Family Team to build on a family and community's unique strengths, values, and resources. This evidence informed Wraparound approach sets us apart from other social service agencies. We encourage you to explore our website to get more informed and a feel of who we are as an agency.

Top 5 reasons to join Bergen's Promise HR Team:

1. You will make a significant difference in the life of a child.

2. Professional and personal growth and development are important to you.

3. You are adaptable and like being part of a supportive team of colleagues working in a fast paced environment.

4. You want to work for a mission-driven organization whose Values align with your own.

5. You understand the value of a comprehensive benefit package that supports you through all life stages.


The Director of Technology & Communications is responsible for monitoring the technical operations in the agency. This position manages and makes recommendations to ensure the efficiency of network systems and stability of business functions.

Duties & Responsibilities:

· Leads development and implementation processes for the organization’s IT systems.

· Develops and implements business continuity protocols and communication chain process to minimize disruption to business operations in the event of emergency situations or data loss.

· Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.

· Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.

· Oversees security of systems, networks, and enterprise information.

· Facilitates IT security audits or investigations.

· Develops and maintains relationships with external IT vendors and service providers.

· Continuously improving effectiveness and efficiency of IT processes

· Works collaboratively with internal partners to ensure lines of communication are in place for team engagement.


Qualifications & Skills:

· Bachelor’s degree in Computer Science required; master’s degree or MBA preferred.

· At least ten years of experience managing an IT department.

Special Skills:

· Excellent verbal and written communication skills.

· Proficient in latest technology for IT systems and management including but not limited to: Microsoft Office Suite, O365, ChromeOS, Active Directory, Mac OS/X & Windows XP/7/10, Server 2003/2008/16/19 VMWARE, Internet, E-mail, SSH, Telnet, Cisco IOS, Junos/Juniper, Meraki, RBH/Access Control, Power BI

· Microsoft Certified Desktop Support Technician - MCP/Certified & Network + Certified

· Excellent organizational skills and attention to detail.

· Excellent analytical and management skills.

· Excellent interpersonal skills.

· Through understanding of IT and practical applications to support the company’s goals.


We offer an OUTSTANDING comprehensive benefit package including:

  • Medical, Dental, and Vision coverage
  • Generous time off including vacation (3 weeks to start), personal, sick time and 13 paid holidays each year.
  • Life Insurance, Long Term Disability Insurance and AD/D insurance fully paid for by Agency
  • Employer funded pension plan
  • Flexible Spending Account
  • AFLAC supplemental plans available
  • Long Term Care plan available
  • Credit Union member
  • Plum Benefits – discount tickets to concerts, theater, sporting events
  • 15% discount on Verizon Land/Cell phone plans.
  • Competitive Salary
  • Professional Development Opportunities

Bergen's Promise is an equal opportunity employer. We honor diversity and are committed to creating a culture that embraces all.

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