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For Families

If you find your child in one of these situations

Social, Emotional or Behavioral Issues

Developmental or Learning Disabilities

Problems with Substance Use

  • Your child is demonstrating social, emotional and/or behavioral issues that are impacting their education.
  • You are struggling with your child’s repeated absences from school or refusal to attend school.
  • Your child shows aggression towards others, or is bullying others or is being bullied.
  • Your child experienced a death, divorce, relocation, or traumatic event and is not adjusting well.
  • You are struggling to meet the needs of a child who is living with a developmental disability.
  • A friend, teacher or other trusted adult expressed concerns about your child.
  • Your child’s substance use or refusal to comply with home rules is causing major conflict among family members.

We Can Help!

Call PerformCare at (877) 652-7624 to begin the referral process. PerformCare is the contracted administrator for the NJ Children's System of Care.

Big family of eight with 2 girls and 4 boys

Here's How To Get Started Quickly

Call PerformCare at (877) 652‑7624

PerformCare is the contracted administrator for the services and supports offered through the NJ Children's System of Care partners, like Bergen's Promise. The referral process outlined below provides your child with the very best chance for a positive outcome. Please take a moment to familiarize yourself with these three critical steps for getting assistance for your child and family.

Step 1

Call PerformCare

Please call PerformCare at (877) 652-7624. A PerformCare Care Coordinator will ask you some basic questions to help determine if your family needs immediate assistance. Do not hesitate to ask your school representative, or your child's primary care, or mental health provider to assist you in making the call to PerformCare.

Step 2

Do Needs Assessment

The Care Coordinator may contact a licensed Clinician to complete a Needs Assessment to determine if you need more intensive support such as community-based care management services for your child.

(If your child requires immediate assistance to de-escalate challenging behaviors, your Care Coordinator may dispatch Children's Mobile Response and Stabilization Services.)

Step 3

Obtain a Referral

If your child has need for intensive wraparound care and support services and can benefit from a dedicated family and community team, you will then be referred to Bergen's Promise. This handout shows a pictorial version of this referral process.

Bergen's Promise is part of the New Jersey Children's System of Care

We focus on prevention and early intervention by connecting a young person with the care they need in the most appropriate setting. Our goal is to help both families and caregivers create a more stable and healing environment for children, address barriers to well-being, and maximize youth and family strengths.

Watch the 3-minute video on the left to better understand Bergen's Promise, the other county-specific System of Care partner services, and the role of PerformCare, the contracted administrator for the NJ Children's System of Care. PerformCare assesses the needs and refers families to the appropriate level of services through the partner organizations in the NJ Children's System of Care.

Learn More About Us

Understanding How We Work With You

We understand being a parent or caregiver is not easy, and that you may be feeling frustrated, confused or overwhelmed. We want you to know there is hope and, if you decide to work with us, we will wrap around your family to help you put a plan in place to maximize your child's and your families strengths while addressing your unique needs. Watch a 5 minute video to understand our person-centered Wraparound approach to care.

  • Myths About CMOs
  • What You Can Expect
  • Knowing Your Rights
  • Caring For Your Child
  • Dispelling Myths of Care Management

    • We DO NOT take children away from their parents or guardians.
    • Your participation with Bergen’s Promise is totally voluntary.
    • We ARE NOT a branch of the Division of Child Protection and Permanency (DCPP, formerly known as DYFS). However, we do work together with DCPP as partners in the New Jersey Children's System of Care.
  • What You Can Expect From Bergen's Promise

    • Your child can remain safe at home, in school and out of trouble.
    • You and your child will decide what resources and services will be used.
    • We can assist you in achieving the vision you have for your family.
    • Your participation with Bergen’s Promise is totally voluntary.
    • Bergen's Promise is mandated to report all child abuse and neglect.
  • Accessibility, Quality Service & Personal Privacy

  • The Basics of the Care Management Process

    Once PerformCare makes a referral to Bergen’s Promise, one of our highly trained Care Managers will reach out to the family and begin to:

    • Create a contingency plan to address immediate safety needs and proactively address any possible future emergency situations.
    • Work with the child and family to identify strengths and develop a "Family Vision," identifying specific needs and developing appropriate strategies to meet these needs.
    • Identify key people in the life of the child and family to successfully build the Child and Family Team.
    • Use the input from the Child and Family Team to build an Individualized Service Plan that is child and family driven, strengths-based, and culturally competent.
    • Coordinate planning and communication with the Child and Family Team and service providers.
    • Determine if a need exists for additional medical expertise or health/wellness education to help address, more holistically, any chronic medical condition along with the child's behavioral health conditions.
    • You can explore this further through the Frequently Asked Questions and the Care Management section of the About Us page.
A Bergen's Promise Success Story

Dylan's Story

Dylan is a 13-year-old boy who has been living with autism since 18 months old. He and his family were struggling with his aggressive, self-injurious behavior and lack of ability to communicate. Consistent and collaborative relationships between the school district, the family, and Bergen's Promise led to dramatic improvements for Dylan and his family.

See More Success Stories