Location: Hackensack
Compensation: | Full-Time
Who is Bergen's Promise:
Our mission is "Healthy Families, Safe at Home." Bergen's Promise provides exceptional care management services to keep youth and families physically and emotionally safe. We are a fast-growing social services agency based in Bergen County, New Jersey. We were named Outstanding Employer in 2022 by the New Jersey Business and Industry Association (NJBIA). We are looking for a seasoned Admin who shares our energy and enthusiasm in supporting the mission of Bergen's Promise and our expanding team.
Duties & Responsibilities:
· Be first line support for users
· Research solutions to user’s questions and inquiries.
· Develop and maintain troubleshooting documentation.
· Manage system configuration, user roles, and related items with onboarding and offboarding of users.
· Monitor and verify compliance of network security.
· Perform regular auditing on hardware & software.
· Excellent communications and customer service skills.
· Collaborate and coordinate with others in the tech team on all aspects of software service delivery.
· Communicate with vendors to troubleshoot vendor HW/SW issues.
Measurable Deliverables:
· Help Desk issue resolution metric
· Problem solving issues
· Customer service delivery and outcomes
· Completion of assigned tasks
· Detailed and accurate performance metric
· Team building and support
Education and/or Experience:
· Associates or Bachelor’s degree is a plus.
Special Skills:
· Excellent verbal and written communication skills.
· Industry certifications, such as A+, Net+, etc. is a plus.
· Collaborate and coordinate with others in the tech team on all aspects of software service delivery.
· Microsoft administration (Windows OSes, 365, AD, Exchange, etc.)
· Google Android OS knowledge
· Assist with enterprise mobile device management configuration and troubleshooting.
· IBM Maas365
Physical Effort:
Driving; Lifting office supplies and client files.
Equipment Used:
General Office Equipment, Vehicle, Communication Devices, Computer.
We offer an OUTSTANDING comprehensive benefit package including: