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Temporary Compliance Administrative Assistant
Location: Hackensack
Compensation: $19.00 - $25.00 per hour | Contract
Responsibilities:
o Communicate with families via phone to ensure the timeliness and quality of service delivery is provided in accordance with contracted standards; skills include:
o A true interest in and enthusiasm for direct communication with the families we serve
o Effective communication with families whose healthcare system knowledge may be limited
o Troubleshooting
o Ability to process complaints
o De-escalation
o Direct items of concern to the appropriate staff member for follow-up
o Record details of family contacts and actions taken if any
o Develop quarterly reports based on the data collected
- Complete monthly auditing youth charts, including:
o Review of family and youth charts to ensure the amount, timeliness and quality of service delivery is provided in accordance with contracted standards; skills include
o Attention to detail
o Efficient use of resources
o Efficient time management
o Strong organizational skills
- At the instruction of the Compliance Supervisor, process family medical records requests
- Maintain strict confidentiality of all compliance matters, including information and processes
- Provide additional data reporting and analysis as needed
- Perform other duties as assigned
CORE COMPETENCIES:
- Conveys ideas and facts, both verbally and in writing, using language that others will best understand; listens with undivided attention while seeking to understand
- Makes decisions with knowledge of facts, goals, constraints, and risks within the scope of their position, including consideration of the health and safety of all stakeholders
- Develops solution-focused and creative ideas when problem solving and working to achieve goals
- Takes personal responsibility for the quality and timeliness of work, is resourceful and achieves results with little oversight
- Adapts to changing business needs, conditions, and work responsibilities
- Displays an on-going commitment to learning and professional development; responds positively to coaching and feedback
- Facilitates collaborative, professional, and productive relationships with all agency stakeholders
- Supports a work environment that embraces and appreciates diversity
- Strong ability to work independently, manage multiple complex and high priority assignments
Qualifications & Skills:
- Associate degree, preferably in finance, health, business administration or a related field
- Fluency in applicable office technology and software, including Microsoft 365 and its component parts
- Written and verbal communication skills
- Excellent interpersonal skills
- Experience in quality improvement, compliance, and/or insurance preferred
- A flexible schedule to accommodate communication with working families
- Bi-lingual English/Spanish preferred
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